Refund and Returns Policy
Thank you for shopping with [Your Mobile Website]. We appreciate your trust and are committed to providing you with a satisfying shopping experience. Please read our Refund and Returns Policy carefully to understand your rights and obligations.
1. Returns
1.1 If you are not entirely satisfied with your purchase, you have the option to return the item within 5 days of receiving it, Delivery charge you have to pay.
1.2 To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging.
1.3 To initiate a return, please contact our customer service team at info@vertumobileboutique.com with your order number and details of the item you wish to return. Our team will guide you through the return process.
1.4 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
1.5 If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 days.
2. Refunds
2.1 Refunds are issued for the product purchase price only and do not include shipping charges unless the return is a result of our error.
2.2 If you haven’t received a refund within the specified period, please check with your bank or credit card company. If the issue persists, contact us at info@vertumobileboutique.com.
3. Exchanges
3.1 We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@vertumobileboutique.com
4. Damaged or Defective Items
4.1 If you receive a damaged or defective itemlease contact us immediately with photos of the damaged product and packaging. We will arrange for a replacement or refund as necessary.
5. Non-Returnable Items
5.1 Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Personalized or customized items
6. Shipping
6.1 To return your product, you should mail your product to [Your Company Name, Address, City, Zip Code].
6.2 You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
7. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at [info@vertumobileboutique.com].